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Senior Program Manager


Headquarters: Manhattan, NY

A global leading edge Robotic Processing Automation (RPA) software company seeking a Sr. Program Manager with a strong technical background who enjoys client facing roles. The ideal candidate will also possess very strong logical, analytical and communication skills.

Job description:
  • Engage, activate, enable, ramp up and manage customers in implementing solutions in Robotic Process Automation space using our software
  • Define the optimum customer engagement methodology and standardize globally
  • Track and chart the ROI and value of partnerships
  • Build the right relationships across all levels of the customer firm to create maximum value
  • Own delivery of client engagements delivered by customers and manage high CSAT levels
  • Responsible for all technical aspects of RPA implementation projects and initiatives
  • Creation of optimum technical solutions in the context of the client's environment, requirements, and resources
  • Lead client interactions with various IT teams including, architecture, security, administration during pre-sales and implementation
  • Provide architecture guidance to the team working on RPA products/projects with strong focus on solution architecture, architecture artifacts, performance, scaling and security
  • Own & develop RPA Body of Knowledge (BoK) and manage training and partner technology accreditation of RPA team members
Desired Skills and Experience:
  • Bachelor's Degree in Computer Science or Computer Engineering ONLY. Prior experience as Software Engineer/Developer required
  • Excellent understanding of current Robotic Process Automation (RPA) products and technology & upcoming trends in RPA technology landscape
  • Good understanding of various underlying technologies used in RPA such as Artificial Intelligence, Cognitive Computing, Machine Learning, Pattern Matching, Analytics etc
  • Experience in evaluating various technology products and developing expertise in underlying technology and architecture
  • Experience in leading architecture aspects of software development with strong emphasis on Object Oriented analysis and design (OOAD), layered application development, domain driven design, and architecture design patterns
  • Experience in implementing Robotic technology solutions in an IT governed environment is desirable
  • Experience in non-Robotic automation technologies such as BPM and OCR / Extraction engines is desirable
  • Experience in product development environments is desirable
  • Above all a mission driven individual with the drive and motivation to achieve results consistently, no matter what the odds