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Director, Professional Services Technology Group


AutoGrid Systems
Headquarters: Redwood City, CA

About AutoGrid:
AutoGrid's suite of Energy Internet applications allows utilities, electricity retailers, renewable energy project developers and energy service providers to deliver cheap, clean and reliable energy by managing networked distributed energy resources (DERS) in real-time and at scale. The AutoGrid platform and applications leverage petabytes of smart meter, sensor and third-party data, along with powerful data science, artificial intelligence, network optimization and high performance computing algorithms to monitor, predict, optimize and control the operations of millions of assets connected across global energy networks. Energy companies worldwide use AutoGrid's software to improve their operations, integrate renewables and drive deeper engagement with their customers.

About the Professional Services Group:
The Professional Services group is comprised of business and technical experts who work with customers from initial solution design through successful deployment and value realization. As the leader of the PS Engineering team, you will have the opportunity to shape some of the brightest minds, and solve some of the world's toughest energy problems for our clients. AutoGrid’s PS Technology Group engages leading utilities across the globe to deploy our cloud-native energy management solutions in a rapid, cost-effective manner. The team implements our software in the field, where it forecasts, optimizes, and controls millions of distributed energy resources, including DR, EVSEs, storage, smart solar, and more!

Key Responsibilities:
Lead a distributed team of PS Engineers and PS QA, in US and overseas. Deliverable: Ensure on-time project delivery and customer success.
Gain sufficient expertise in all aspects of PS implementation along the customer life cycle. Deliverable: Provide technical guidance to the team and become an escalation point for customers and internally.
Oversee all technical work estimates for project proposals, track actuals. Deliverable: Continuously improve accuracy of estimation and productivity of personnel.
Build and maintain a resource forecast for technical PS personnel. Deliverable: Ensure appropriate staffing capacity and utilization.
Stand up PS outsourcing delivery partners to offload parts of technical PS work offshore. Deliverable: Expand PS capacity, improve delivery and PS profit margin.
Stand up a Partner Enablement program to provide technical training, best practices, and escalation support for our growing ecosystem of partners. Deliverable: Enable our platform strategy.
Partner with Engineering and Product Management leaders. Deliverable: Systematically improve the efficiency and scalability of PS delivery function.

Passion for building outstanding organizations with engaged employees and successful customers
Experience managing a globally distributed technical team in a dynamic startup environment
5+ years leading technical delivery in professional services within a technology product firm – interfacing with customers, managing product implementations, and growing personnel
Prior experience in engineering, product management, or professional services as a direct contributor

At least one of the following:
Experience working with an outsourcing partner
Experience enabling a partner ecosystem
Experience with electric utility enterprise IT systems, understanding of the mechanics and economics of demand response and demand-side management
Familiarity with the following technologies and methodologies:
Messaging frameworks and event driven systems
Web Services and APIs
Working knowledge of server side Linux
SaaS software and public or private clouds (e.g. AWS)
Big data frameworks, Hadoop, Spark, Kafka, etc.
Python, Ruby, or similar dynamic languages
BS / MS in engineering, computer science, or related field
We Offer

Competitive salary and equity
Working with a smart, collaborative, and fun group of people solving BIG problems for a GIGANTIC industry
Competitive benefit package: 401(k), health care, dental, and vision coverage, etc.
Career expansion and global growth opportunities.